移民局 7 月 6 日宣布，现在可以通过在线工具来申请更改打指模的预约了（以前需要打电话给 USCIS 的联系中心）。如果你要更改预约，应该尽快提交申请 —— 假如距离你原定的预约时间已经不足 12 小时、甚至已经过了原定的预约时间，那么你将不能使用在线工具来申请重新安排预约，只能打电话给 USCIS 联系中心。此外，如果你此前已经多次更改预约时间（两次或以上），也不能用在线工具再次更改，需致电联系中心。
下面是 AI 翻译的新闻稿。
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美国公民和移民服务局（USCIS）推出在线更改打指模预约的工具
新工具提供在线更改打指模预约的选项，无需致电 USCIS 联系中心
华盛顿 —— 美国公民和移民服务局于 6 月 28 日推出了一种新的自助工具，允许受益申请人及其律师和代理人在预约日期之前重新安排大部分打指模服务预约。
引入此工具是 USCIS 改进客户服务的又一方式。通过消除障碍和减轻申请人的负担，USCIS 展示了该机构推进《转变联邦客户体验和服务交付、重建对政府托付的信任的行政命令》（EO 14058）目标的承诺。
USCIS 局长乌尔·M·贾杜表示：「我们正在努力改进客户体验，通过设计和提供以所有人都能够访问的方式提供服务。」
以前，受益申请人和代理人只能通过致电 USCIS 联系中心来请求更改打指模的预约。有了这个新工具，你只要登陆 USCIS 在线账户，无需致电联系中心，即可重新安排大部分打指模的预约请求。然而，如果你的打指模预约已经更改过两次或以上、或者距离你原定的预约时间已经不到 12 小时、或者你原定的预约时间已过，则无法通过在线的方式来申请更改。
无论你的申请是在线提交还是邮寄提交，都可以通过在线工具来申请更改打指模的时间。受益申请人和认可代表仍然可以选择致电 USCIS 联系中心来重新安排预约，但 USCIS 强烈鼓励用户使用这个新工具以节省时间、提高效率并减少致电 USCIS 联系中心的数量。
USCIS 还将在政策手册中添加说明，解释该机构可能考虑接受晚提交的更改请求、以及错过预约对你的申请的影响，并解释移民局会如何考虑因「正当理由」提出的重新安排预约的请求，包括但不限于：
- 疾病、医疗预约或住院；
- 事先计划的旅行；
- 重大生活事件，如婚礼、葬礼或毕业典礼；
- 无法获得前往预约地点的交通工具；
- 因工作或照顾家人的职责且无法请假；
- 打指模的预约通知的送达延迟或未送达。
如果你错过了打指模的预约，需要向 USCIS 联系中心提出重新安排预约的申请，移民局不接受邮寄、或亲自前往 USCIS 办公室、或通过在线工具提出的此类请求。
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USCIS Launches Online Rescheduling of Biometrics Appointments
New tool provides option to reschedule a biometric services appointment online without calling the USCIS Contact Center
WASHINGTON—On June 28, U.S. Citizenship and Immigration Services launched a new self-service tool allowing benefit requestors, and their attorneys and accredited representatives, to reschedule most biometric services appointments before the date of the appointment.
Introducing this tool is another way USCIS is improving customer service. By removing barriers and reducing burdens to applicants, USCIS is demonstrating the agency’s commitment to advancing the goals of Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government Mandates (EO 14058).
「We are working steadily to improve the customer experience by designing and delivering services in a manner that people of all abilities can access,」 said USCIS Director Ur M. Jaddou.
Previously, benefit requestors and accredited representatives could only request to reschedule a biometric services appointment by calling the USCIS Contact Center. With this new tool, those individuals who have or create a USCIS online account can reschedule most requests for biometric services appointments without having to call the Contact Center. The new tool, however, cannot be used to reschedule an appointment that already has been rescheduled two or more times, is within 12 hours, or that has already passed.
The biometric services appointment rescheduling tool can be accessed via a USCIS online account regardless of whether the pending case was submitted online or by mail. Benefit requestors and accredited representatives will still have the option to call the USCIS Contact Center to reschedule an appointment, but USCIS strongly encourages users to use the new tool to save time, increase efficiency, and reduce call volume to the USCIS Contact Center.
USCIS is also issuing guidance in the USCIS Policy Manual to explain that the agency may consider an untimely request to reschedule a biometric services appointment and the effect of failing to appear for an appointment, and to explain how the agency considers a timely request to reschedule a biometric services appointment for 「good cause.」 Good cause exists when the reschedule request provides sufficient reason for the benefit requestor’s inability to appear on the scheduled date. Sufficient reasons may include, but are not limited to:
- Illness, medical appointment, or hospitalization;
- Previously planned travel;
- Significant life events such as a wedding, funeral, or graduation ceremony;
- Inability to obtain transportation to the appointment location;
- Inability to obtain leave from employment or caregiver responsibilities; and
- Late delivered or undelivered biometric services appointment notice.
USCIS only accepts untimely rescheduling requests made to the USCIS Contact Center and does not accept untimely requests to reschedule by mail or in-person at a USCIS office or through the myUSCIS online rescheduling tool.
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